I've written before on this blog about how to set up customer journeys. But what I haven't discussed yet is how to best map these out. That all starts with a very big, blank sheet of paper.
26 September 2017
You receive daily feedback from customers on your services. There is room for improvement. But where to start? Your first step: mapping a customer journey.
Improve your customer experience by mapping out customer journeys to give you an idea of how your customer percieves your service delivery.
25 April 2017
You may have already made it pretty easy for your customers to provide feedback. You have set up a system so that after resolving a call or answering a question, your customer can provide you with feedback on your service. But this is where your real challenge starts.
6 April 2017
More and more organizations are becoming aware of the necessity of internal customer satisfaction surveys for improving services. Some organizations gauge this every year, others continuously. Which measurement approach is right for your situation?