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William Bolton

Recent posts by

William Bolton, TOPdesk Consultant

19 September 2017

4 questions you MUST ask before starting a Change Management process

We love changes, if they are for the better. But Change Management is still arguably the ITIL-process that causes most people on a project the most problems. But these problems can easily be avoided! Asking these four questions before you implement Change will make it easier.

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11 July 2017

Using ITIL as a Framework and not a set of rules

When I’m chatting with customers that need help with their processes, I almost always find myself saying “yes, but you’re looking at frameworks and reading them if they’re rules”. This point bears repeating.

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29 June 2017

3 ways to generate Service Desk reports you will actually use

A lot of the time a lot of numbers get in the way of what we actually want to get to: the key takeaways. Simplify your reports by focusing on the key stuff that really matters. It will pay back in a clearer overview of your Service Department.

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