How do you invest in better services when you don’t have a lot of resources? Tim van Leeuwen, Manager facility department at NHTV, a University of applied sciences in the Breda, the Netherlands, shares his tips for great customer and employee satisfaction.
22 August 2017
10 August 2017
Perhaps you are hoping manage your day to day workload better but are unsure how else CAFM software may benefit your organisation to make the shift. Making the transition from paper to portal can be a daunting step, but it’s easier than you think!
As an organization, you want to go one step further and exceeding your customers’ expectations. With a Service Excellence approach, you can make that difference. But how does that work? Let's look at it through the lens of Facilities Management.
In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for recently painted windows. Choose a proactive strategy and prevent these issues, reduce costs and improve your services.
19 August 2016
It is important to always provide your customers with suﬃcient and correct information. When compiling the online service catalogue, always take the following into account.