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22 August 2017

Better Service Management on a smaller budget

How do you invest in better services when you don’t have a lot of resources? Tim van Leeuwen, Manager facility department at NHTV, a University of applied sciences in the Breda, the Netherlands, shares his tips for great customer and employee satisfaction.

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10 August 2017

The Benefits of CAFM-Software

Perhaps you are hoping manage your day to day workload better but are unsure how else CAFM software may benefit your organisation to make the shift. Making the transition from paper to portal can be a daunting step, but it’s easier than you think!

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30 May 2017

The importance of Service Excellence in Facilities Management

As an organization, you want to go one step further and exceeding your customers’ expectations. With a Service Excellence approach, you can make that difference. But how does that work? Let's look at it through the lens of Facilities Management.

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17 May 2017

6 steps from reactive to proactive Facilities Maintenance

In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for recently painted windows. Choose a proactive strategy and prevent these issues, reduce costs and improve your services.

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19 August 2016

5 things that make a good service catalogue


It is important to always provide your customers with sufficient and correct information. When compiling the online service catalogue, always take the following into account.

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1 August 2016

Providing World Class Service


Lorraine Brown, currently acting Head of Service Management at Edinburgh University, was an integral part in giving the St Andrews University service desk the first ever four-star service desk accreditation within higher education.

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