More and more organizations are outsourcing their services. This is routine for facilities organizations, but may take some getting used to for IT organizations. However, they also have a lot to gain. There is a lot to say for outsourcing services during times of crisis: you lower your monthly costs and have greater freedom in only employing staff when you need them. Facilities organizations have a long history of outsourcing services, such as cleaning and catering, but outsourcing is also becoming more popular within the IT field. Unfortunately, this does not always improve efficiency, and can have a negative effect on services. In this article we will use two typical case studies to explain our perspective on how IT and facilities organizations handle outsourcing, and what this can mean for these fields.