<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

1 September 2017

3 steps to better communication with your Service Desk users

To provide good service as a Service Department, you have to understand your Customers. If not, it's almost impossible to deliver services that are optimised to the needs of your audience. To understand your audience, you have to communicate - and you have to think a bit like a marketer.

Read More

14 July 2017

4 Steps to improve the image of your Service Department

One thing we hear a lot as consultants is the following: the only time that a customer or colleague will contact the service desk is when something is wrong and this in turn leads to negative connotations. Can anything be done? Of course! 

Read More

2 March 2017

How to successfully promote your self service portal

So you have your self  service desk that should be the perfect solution for your service department to help you increase customer satisfaction and lower costs at the same time. However, for that to happen it is obviously important that your employees use it and continue to use it. The key to this lies in communication.

Read More