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22 August 2017

Better Service Management on a smaller budget

How do you invest in better services when you don’t have a lot of resources? Tim van Leeuwen, Manager facility department at NHTV, a University of applied sciences in the Breda, the Netherlands, shares his tips for great customer and employee satisfaction.

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17 January 2017

Making your service catalogue customer centric

For many IT teams, a service catalogue is a common first step to take in order to go beyond being a simple ‘break-fix’ service desk.

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