Acacia Kooij

Scrum Master

Acacia started her career at TOPdesk as a copywriter. From her years of researching and writing, she has extensive knowledge of the service management world. In her current role as Scrum Master at the International Marketing and Communications department, Acacia uses her agile mindset to make sure her teams keep running smoothly.

What can chatbots do for your servicedesk

What can chatbots do for your service desk?

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.

...

Read more
SysAdmin superheroes

System administrators: the #SUPERHEROES of your organization

What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!

...

Read more

9 soft skills that are indispensable for your IT department

Soft skills are indispensable for your IT department. Do you want to convey technical knowledge in an understandable way? These are the 9 skills to master!

...

Read more

You might also be interested in

Employee engagement and customer experience: a perfect match

Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.

...

Read more

An example of a simple customer journey map

Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!

...

Read more
The dangers of shadow IT

What is shadow IT? Answers to 5 frequently asked questions

What is shadow IT? Read the answers to 5 frequently asked questions about shadow IT and find out how to manage shadow IT in your organization.

...

Read more