Annemarie Wolfrat

Agile Transition Coach and Agile Lead

Annemarie has over a decade experience in bringing organizational change projects to the desired result. As an Agile Transition Coach and Agile Lead at TOPdesk, she works internationally to improve agile maturity. Most recently, Annemarie was responsible for the agile transition of the TOPdesk UK offices. She currently coaches the Management Team of TOPdesk Product Development.

Agile ITSM and scrum: how do they work together?

Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?

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Working agile at IT department

Agile service desk? Forget about Scrum, start using Kanban

Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.

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Customer Satisfaction Surveys

ITSM Trends: How Bimodal IT helps your organization

Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.

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The votes are in: these are the best posts of 2019

Before we dive into this new decade, we’re taking a step back to look at the year that has passed. Here are the top IT Service Management stories of 2019.

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Creating a knowledge base

Self-service and automation – some common questions answered

There’s been an ever-growing interest in self-service and automation the last few years. And that’s great! It has a ton of benefits for service desks. But some questions still arise: does it create new work? Will it take away my work? Find out the answers in this blog.

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What is ESM, and what is its value for your organization?

ESM, or Enterprise Service Management, means working together with service departments such as IT, Facilities, or HR. Read how it benefits organizations.

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