Arvind Ganga

AI and Automation Expert

After his Computer Science studies, Arvind started as a programmer at TOPdesk. Since then, he has taken on different roles at the Development department. Currently, Arvind is a team lead. Next to that, he also leads the guild that introduces AI, Automation, and data-driven features into the TOPdesk software.

service desk automation

The benefits of service desk automation

By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise to resolve complex calls.

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Digital workforce at work

How AI makes service desk customers more self-sufficient

How self-sufficient are your service desk customers? In this blog post, we explain 3 ways in which AI can help make your customers more self-sufficient.

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Augmented Intelligence

Augmented Intelligence for a smarter service desk

Augmented Intelligence is part of Artificial Intelligence. Augmented Intelligence focuses on software that thinks along with people and can take over small repetitive tasks. Are you worried that AI will take over the world? No need. AI is there to help you.

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Digital workforce at work

Why the digital workforce won’t take over the service desk

A digital workforce is a collection of “software robots” that support and augment the work humans do. Robots can be faster and more efficient. But the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.

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Change management process

How will AI and Machine learning change service management?

Artificial Intelligence – AI – is a popular topic at service management events. It’s exciting and full of promise for a brighter future. But what are the advantages of AI? How will AI help you improve your service management? Geoffrey Simpson, expert and Product Owner at TOPdesk answers these questions.

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Utrecht University: Enterprise Service Management case

An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.

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Why ESM is key in improving your citizen support

Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.

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Letting talent go

Retaining your talent by waving them goodbye

It happens. Your best database specialist decides to leave. Or the one service desk employee all your customers love. How do you respond? Are you happy for them? Or disappointed? How you respond makes all the difference for your success in managing and retaining talent in your organization.

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