Jordi Recasens

Head of Consultancy

Jordi is responsible for a group of 100 consultants, planners, and team leads at TOPdesk. His goal as Head of Consultancy is to further develop their position as service management experts within IT, FM, and HR and increase customer value. Jordi’s specialties include Change Management, IT Service Management, implementing processes and focusing on the human factor in all of the above.

Taking giant steps with ESM

The value of shared services: the Google effect

Customers become more demanding of services supplied by HR, FM and IT departments. The Google Effect teaches us a lesson in the value of shared services.

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