Leo Kranenburg

Copywriter and Agile Enthusiast

In his role as Copywriter, Leo works at the International Marketing and Communications department of TOPdesk. He has extensive knowledge of the service management world and focuses on increasing TOPdesk’s brand awareness. Leo also helps other TOPdeskers tell their stories more attractively and effectively by ghostwriting, editing, and offering one-on-one coaching sessions.

Pixel perfect vision

7 life hacks for your service desk

Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.

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The votes are in: these are the best posts of 2019

Before we dive into this new decade, we’re taking a step back to look at the year that has passed. Here are the top IT Service Management stories of 2019.

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Halloween monster breaking and entering the office

Halloween: 5 IT security nightmares to keep you up all night

It’s October again. It’s time for Halloween, so it’s the season to be scared. It’s probably not a coincidence that October is also Cyber Security Awareness Month, because if there’s one thing that keeps IT departments everywhere up at night, it’s security breaches. Here are five common cyber security fears

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Keynote speaker Peter Hinssen

Changes in IT: a peek into the future

Why are some companies so much better at embracing the digital era than others? Peter Hinssen gives the answer in less than 3 minutes.

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Stéphane Pinault talks about companies that reap the benefits of sharing knowledge at the service desk

Increase ROI on your knowledge management initiatives

Knowledge management sounds promising, but you have to do it right. Discover the secret of successful knowledge management in this video.

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Richard van Hooijdonk says a changing world requires a changing skill set

Is technology outpacing people?

Trendwatcher and futurist Richard van Hooijdonk thinks technology is changing faster than people keep up. Watch the video for his solution.

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Artificial Intelligence in service management 101

AI is quite the buzzword, but what will it actually do for your services? Is it that great, or is it a hype that will fizzle out as quickly as it came up?

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Self Service Promotion tool on display

Using Cialdini’s 7 principles on your self service portal

How do you win customers over to use your self service portal? We’re applying Robert Cialdini’s principles of persuasion to this challenge.

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Practical use of AI in ITSM

The impact of AI on your service desk

AI is becoming important in the service industry. Is AI influencing the role of service desk employees? We asked the makers of ‘digital colleague’ Amelia.

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Geek pride day

It’s Geek Pride Day! 10 traits that give away our own geek factor

Did you know May 25 is Geek Pride Day? People use this day to acknowledge their geekiness and spread it to other people. In the spirit of Geek Pride, we’ve decided to share 10 things geeky about TOPdesk.

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Shared services in action

What is shared services?

Shared services is a cooperation between supporting departments. Learn what is shared services and how it improves your service delivery in 60 seconds.

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Service desk with a smile

10 funniest calls from TOPdesk employees to their IT colleagues

We understand that IT managers get a lot of questions because we get them too. Below are some of our favorite funny questions from our own employees.

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How can you successfully implement digital self-service at your service desk? Find out what you should – and shouldn’t – be doing.

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Why a single point of contact (SPOC) is important

Doug Tedder explains why having a single point of contact (SPOC) is so important for ESM. Discover which 7 steps to take towards your very own SPOC today.

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ITIL problem management: can ITIL 4 finally fix the problem?

Many organizations only use ITIL problem management tools and techniques in a reactive way – usually in response to a major incident. And that’s a problem.

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