Nicola van de Velde

Copywriter

In her role as Copywriter, Nicola works at the International Marketing and Communications department of TOPdesk. Among other things, she writes short copy for the TOPdesk website, videos, and online campaigns. Thanks to Nicola’s background in translating the TOPdesk software and technical manuals, she has extensive knowledge of the service management world and its software.

Customer experience the medieval way

4 things Game of Thrones teaches us about customer experience

Game of Thrones is coming to its 8th and final season. Now before we get all teary-eyed and find out who ends up on the Iron Throne, we’d like to share 4 insight that the series’ characters impart about customer service that you can use at your service desk.

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