Nienke Best

Product Owner Customer and Partner Solutions

Nienke is Product Owner of several TOPdesk solutions. Together with her team, she builds solutions for specific customer needs. Next to her role as Product Owner, Nienke is one of TOPdesk’s Facility Management Experts. She knows better than anyone how to employ tooling and automation to make life at the service desk easier for FM departments.

Employee creating a workflow in 2 hours

Creating an onboarding workflow in 2 hours

Are you looking to improve your onboarding process? In this post, I’ll explain how to work together to set up an onboarding workflow in just two hours.

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Facility Management

6 steps from reactive to proactive Facilities Maintenance

Choose a proactive strategy and prevent common issues, reduce costs and improve your services. Here are six simple steps to switch to proactive maintenance.

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What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.

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What IT organizations can learn from service failure at airports

Your service desk likely won’t be affected by snow storms or a pilots’ strike. But you can still learn from self service failure in the airline industry.

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