Roeland van Rijswijk

Consultancy Lead and Public Speaker

Roeland helps service organizations achieve service excellence in multiple roles – not only as Consultancy Lead at TOPdesk, but also as Change Agent and public speaker. Next to specializing in Service Management for IT, Facilities, and HR, Roeland is also interested in process design and optimization, tool implementation, and project management.

3D impression of maturity model

Find out where you stand with the TOPdesk Maturity Model

Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.

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The cloud

How cloud computing impacts customer satisfaction

What do IT customer satisfaction and the cloud have in common? The cloud enables service providers to achieve better customer satisfaction. By outsourcing the technological preconditions, we’re able to save time and focus on what customers really need.

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It happens. Your best database specialist decides to leave. Or the one service desk employee all your customers love. How do you respond? Are you happy for them? Or disappointed? How you respond makes all the difference for your success in managing and retaining talent in your organization.

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Digital user experience

3 tips for going beyond the perfect digital user experience

How does your organization stand out from the crowd now that digitalization is the new normal? Thought leader Steven van Belleghem reveals his three tips!

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Geek pride day

It’s Geek Pride Day! 10 traits that give away our own geek factor

Did you know May 25 is Geek Pride Day? People use this day to acknowledge their geekiness and spread it to other people. In the spirit of Geek Pride, we’ve decided to share 10 things geeky about TOPdesk.

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