Steven Happee

Agile Leader and Partner at Evolutionary Leadership

As an Agile Leader, Steven has coached various organizations in their journey to agile working. Thanks to his experience as product owner, scrum master, developer, and manager, he knows exactly which are the most common pitfalls for agile transitions – and how to avoid them. Among other things, Steven specializes in Scaling Agility, Agile Leadership, Team Dynamics, and Personal Development.

Working agile at IT department

7 things to avoid when applying agile to ITSM

You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.

...

Read more

You might also be interested in

Airport Self service principles applied in IT

What IT organizations can learn from service failure at airports

Your service desk likely won’t be affected by snow storms or a pilots’ strike. But you can still learn from self service failure in the airline industry.

...

Read more
ITIL problem management

ITIL problem management: can ITIL 4 finally fix the problem?

Many organizations only use ITIL problem management tools and techniques in a reactive way – usually in response to a major incident. And that’s a problem.

...

Read more
Digital self-service

Digital self-service at your service desk

How can you successfully implement digital self-service at your service desk? Find out what you should – and shouldn’t – be doing.

...

Read more