In this video series, we explain an ITSM concept in about 60 seconds. This week: the service catalogue. What is it? And how does it help you to do your work better?

Your team probably spends a lot of time answering questions about the products and services you support: “How do I request a new phone?” or “Do you support my iPad?” My guess is your team would rather spend this time on actually fixing problems and delivering these services. Right?

That’s where a service catalogue comes in.

This video explains in 60 seconds how a service catalogue leaves your team with more time to focus on the work that matters most.

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Want to dive deeper into service catalogues?

This video covers the basics of the service catalogue. Want to dig deeper? We’ve got a whole back catalogue of content to help you set up or improve your service catalogue.

Blog: Make your IT Service Catalogue more customer-centric
Blog: 5 tips to improve your Service Catalogue 
Ebook: Your guide to self-service – 52 pages of best practices and cases, including a step-by-step guide for implementing or improving your service catalogue.