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Self Service

The top 5 self-service tips according to 120+ IT experts

By Colin Bassant on January, 10 2019

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Colin Bassant

Service management consultant

We asked IT experts from all around the globe about the state of their self-service. Our survey included questions such as: Through which channels do you receive most of your requests? Do you have an active knowledge base? How frequently do you update you knowledge items?

We captured the results of the survey in this infographic. And we included 5 tips to become the most self-service minded service desk out there.

>> Learn how to successfully implement digital self service


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