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Acacia Kooij

ITSM Processes, AI

What can chatbots do for your service desk?
By Acacia Kooij on October 24, 2019

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn...

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Service Culture

9 soft skills that are indispensable for your IT department
By Acacia Kooij on July 18, 2019

The modern office. What does it look like? Do you still have a dedicated workplace or can you take your laptop and sit wherever you choose? Do you even go to an office at all? Perhaps...

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