Back
Acacia Kooij
Scrum Master
July 14, 2022
Everything you need to know about ITSM automation
More and more IT departments are automating their service delivery – but what exactly is ITSM automation? Read this blog to find out.
July 5, 2022
The cybersecurity risks of remote working
Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.
June 9, 2022
5 steps to improve your employee experience for happier customers
Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.
May 25, 2022
Regain control of your service desk with these 8 tips for working smarter
IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.
July 25, 2019
System administrators: the #SUPERHEROES of your organization
What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!
July 18, 2019
9 soft skills that are indispensable for your IT department
Soft skills are indispensable for your IT department. Do you want to convey technical knowledge in an understandable way? These are the 9 skills to master!
You might also be interested in
March 25, 2021
7 life hacks for your service desk
Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.
September 6, 2022
Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
March 4, 2021
The benefits of service desk automation
By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise…