Acacia Kooij

Scrum Master

Acacia started her career at TOPdesk as a copywriter. From her years of researching and writing, she has extensive knowledge of the service management world. In her current role as Scrum Master at the International Marketing and Communications department, Acacia uses her agile mindset to make sure her teams keep running smoothly.

Everything you need to know about ITSM automation

More and more IT departments are automating their service delivery – but what exactly is ITSM automation? Read this blog to find out. 

The cybersecurity risks of remote working

Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.

5 steps to improve your employee experience for happier customers

Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.

Regain control of your service desk with these 8 tips for working smarter

IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.

System administrators: the #SUPERHEROES of your organization

What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!

9 soft skills that are indispensable for your IT department

Soft skills are indispensable for your IT department. Do you want to convey technical knowledge in an understandable way? These are the 9 skills to master!

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Tales from the service desk: 9 hilarious IT support requests

From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.

The benefits of service desk automation

By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise…