Acacia Kooij

Scrum Master

Acacia started her career at TOPdesk as a copywriter. From her years of researching and writing, she has extensive knowledge of the service management world. In her current role as Scrum Master at the International Marketing and Communications department, Acacia uses her agile mindset to make sure her teams keep running smoothly.

What can chatbots do for your servicedesk

What can chatbots do for your service desk?

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.

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SysAdmin superheroes

System administrators: the #SUPERHEROES of your organization

What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!

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9 soft skills that are indispensable for your IT department

Soft skills are indispensable for your IT department. Do you want to convey technical knowledge in an understandable way? These are the 9 skills to master!

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Creating a knowledge base

Self-service – some common questions answered

Self-service is a hot topic. And no wonder: it has great benefits for IT service desks. But will self-service take away work from the IT team? What kind of work does self-service create? And how does self-service affect IT professionals’ job satisfaction and customer experience? Let’s find out.

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Trans Day of Visibility at TOPdesk

Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.

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Employee engagement and customer experience: a perfect match

Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.

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