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Ad Huige

Consultant & Application Management expert

ITSM Processes

How to get better at Service Desk Process Documentation
By Ad Huige on September 15, 2017

Processes are rarely documented consistently. Unambiguous, up to date documentation is often nowhere to be found. How can you contribute to better process documentation, and better...

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ITSM Processes

We’re live! Now what? The importance of good functional management
By Ad Huige on February 9, 2017

Launching a new application is always a celebration for the project team. But the success of the application is partly determined after the implementation. During this follow-up, the...

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