André Kevenaar

Customer Success Manager

As Customer Success Manager at the Professional Services business unit at TOPdesk, André is responsible for making sure customers deliver service excellence in or outside their organization. In addition, he uses his experience to help organizations with any challenges they may have on an Enterprise Service Management level.

3 steps to better Customer Experience Management

What do you know about Customer Experience Managers? It’s a popular role with companies as a whole, but not typically with Service Desks. What does this role imply? And how can it inform your approach to better Services?

Better Contract Management for MSPs

You’re the new Managed Service Provider and you’ve signed the contract. Let’s put that contract in a file. But is that really the best thing to do?

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