André Kevenaar, author at TOPdesk Blog

André Kevenaar

Customer Success Manager

As Customer Success Manager at the Professional Services business unit at TOPdesk, André is responsible for making sure customers deliver service excellence in or outside their organization. In addition, he uses his experience to help organizations with any challenges they may have on an Enterprise Service Management level.

Employee Experience

May 2, 2018

3 steps to better Customer Experience Management

What do you know about Customer Experience Managers? It’s a popular role with companies as a whole, but not typically with Service Desks. What does this role imply? And how can it inform your approach to better Services?

ITIL

September 21, 2017

Better Contract Management for MSPs

You’re the new Managed Service Provider and you’ve signed the contract. Let’s put that contract in a file. But is that really the best thing to do?

Service Culture

April 11, 2021

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.