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André Kevenaar
Customer Success Manager
3 steps to better Customer Experience Management
What do you know about Customer Experience Managers? It’s a popular role with companies as a whole, but not typically with Service Desks. What does this role imply? And how can it inform your approach to better Services?
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Better Contract Management for MSPs
You’re the new Managed Service Provider and you’ve signed the contract. Let’s put that contract in a file. But is that really the best thing to do?
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Discover the 3 biggest advantages of modern ITSM solution for your IT service desk. ITSM tools improve efficiency and empower your end-users.
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Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
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How much should an ITSM tool cost?
What does an ITSM tool cost? Although this is a complicated question to answer, because there are so many factors to weigh up. Read the blog.
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