<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Picture of Annemarie Wolfrat
Articles By

Annemarie Wolfrat

Service Management Consultant

Customer Experience

The importance of Service Excellence in Facilities Management
By Annemarie Wolfrat on May 30, 2017

As an organization, you want to go one step further and exceeding your customers’ expectations. With a Service Excellence approach, you can make that difference. But how does that work?...

Continue Reading

Enterprise Service Management

4 steps towards Enterprise Service Management
By Annemarie Wolfrat on December 13, 2016

How frustrating is it to have five different questions and having to choose from five different service desks? Yet this is the kind of service structure many organizations use today. More...

Continue Reading