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Annemarie Wolfrat
Agile Transition Coach and Agile Lead
May 26, 2022
What is agile? Agile FAQ
Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.
July 9, 2020
How Does Scrum Apply to Agile ITSM?
Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?
January 31, 2019
Agile service desk? Forget about Scrum, start using Kanban
Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.
December 6, 2018
ITSM Trends: How Bimodal IT helps your organization
Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.
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May 25, 2022
Regain control of your service desk with these 8 tips for working smarter
IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.
July 28, 2022
Why sustainable growth isn’t just about profit (and how TOPdesk does it)
When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.
January 19, 2023
Looking back at our top ITSM blogs of 2022
It’s official. 2022 has been and gone, which means it’s time for a roundup of our top ITSM blogs of the year. Here’s what you’ve been reading, learning, and talking about in the past year.