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Annemarie Wolfrat
Agile Transition Coach and Agile Lead
May 26, 2022
What is agile? Answers to 4 frequently asked questions
Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.
July 9, 2020
Agile ITSM and scrum: how do they work together?
Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?
January 31, 2019
Agile service desk? Forget about Scrum, start using Kanban
Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.
December 6, 2018
ITSM Trends: How Bimodal IT helps your organization
Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.
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March 16, 2023
Locating missing Chromebooks: How Asset Management can help school board IT leaders
School board IT leaders, it’s okay if you don’t know where all the Chromebooks are. Improving asset tracking can help this! Here’s how you can start.
March 18, 2021
The benefits of knowledge management for your service desk
What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.
June 23, 2022
Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.