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Annemarie Wolfrat
Agile Transition Coach and Agile Lead
Agile ITSM and scrum: how do they work together?
Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?
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Agile service desk? Forget about Scrum, start using Kanban
Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.
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ITSM Trends: How Bimodal IT helps your organization
Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.
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Why ESM is key in improving your citizen support
Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.
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What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
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Say goodbye to service desk stress
How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.
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