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Arvind Ganga

AI lead

ITSM Processes

The benefits of service desk automation
By Arvind Ganga on March 4, 2021

Handling incidents at the service desk can be quite a time sink. Your team needs to register, categorize, prioritize and assign every single call to the right agent. In the future,...

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ITSM Processes

How AI makes service desk customers more self-sufficient
By Arvind Ganga on May 9, 2019

How self-sufficient are your service desk customers? Shift Left is a method for making your customers more self-reliant by giving them the tools for finding the answers to their...

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ITSM Processes

Augmented Intelligence for a smarter service desk
By Arvind Ganga on April 4, 2019

Artificial Intelligence is everywhere. From automatic suggestions in Netflix, to self-propelled cars and pioneering research in the medical world. AI is also becoming increasingly...

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