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Arvind Ganga

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ITSM Processes

AI: your trusty service desk sidekick
By Arvind Ganga on October 3, 2019

What do Chewbacca, Luigi and Dr. Watson each have in common? They’re all trusty sidekicks who ensure that Han Solo, Mario and Sherlock, respectively, excel in their work. AI does exactly...

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ITSM Processes

How AI makes service desk customers more self-sufficient
By Arvind Ganga on May 9, 2019

How self-sufficient are your service desk customers? Shift Left is a method for making your customers more self-reliant by giving them the tools for finding the answers to their...

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ITSM Processes

Augmented Intelligence for a smarter service desk
By Arvind Ganga on April 4, 2019

Artificial Intelligence is everywhere. From automatic suggestions in Netflix, to self-propelled cars and pioneering research in the medical world. AI is also becoming increasingly...

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