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Charlie Braithwaite

Enterprise Service Management

How to manage panic at your service desk
By Charlie Braithwaite on June 25, 2020

Wouldn’t it be great to have completely stress-free workplaces? Unfortunately, this is unrealistic – stress is part and parcel of life, and work is no different. We’re going to run...

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Customer Experience

How to maintain security when employees work remotely
By Charlie Braithwaite on April 23, 2020

It’s safe to say that we’re living in unprecedented times. Organizations all around the world suddenly have to work out how to maintain security when employees work remotely. And that’s...

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