Charlie Braithwaite

Tech Journalist and Copywriter

Charlie is a copywriter who spends his days examining – and writing about – how tech is transforming the world around us. He started contributing to the TOPdesk blog in 2019. In the rare moments when Charlie’s not mulling over topics like the intricate distinctions between ITSM and ITIL, he can usually be found planning his next meal.

How to manage panic at your service desk

What causes panic at your service desk? We share 4 scenarios that send your service desk’s panic levels through the roof – and look at possible solutions.

How to maintain security when employees work remotely

Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.

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