Charlie Braithwaite

Tech Journalist and Copywriter
www.braithwaiteventuresltd.com

Charlie is a copywriter who spends his days examining – and writing about – how tech is transforming the world around us. He started contributing to the TOPdesk blog in 2019. In the rare moments when Charlie’s not mulling over topics like the intricate distinctions between ITSM and ITIL, he can usually be found planning his next meal.

How to manage panic at your service desk

What causes panic at your service desk? We share 4 scenarios that send your service desk’s panic levels through the roof – and look at possible solutions.

How to maintain security when employees work remotely

Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.

You might also be interested in

What IT departments can learn from B2C organizations

IT departments have nothing to do with B2C, right? Wrong. Find out what IT departments can learn from B2C organizations in this blog.

Service desk KPIs: the low-down

Setting targets for your department. Easier said than done. Where do you start? Service desk KPIs are the answer. Find out the lowdown on KPIs here.

Why customers expect more from services and what it means for your IT department

Customer expectations of IT services are at an all-time high. And they’re only increasing. Read this blog to find out why.