Charlie Braithwaite

Tech Journalist and Copywriter
www.braithwaiteventuresltd.com

Charlie is a copywriter who spends his days examining – and writing about – how tech is transforming the world around us. He started contributing to the TOPdesk blog in 2019. In the rare moments when Charlie’s not mulling over topics like the intricate distinctions between ITSM and ITIL, he can usually be found planning his next meal.

How to manage panic at your service desk

What causes panic at your service desk? We share 4 scenarios that send your service desk’s panic levels through the roof – and look at possible solutions.

...

Read more

How to maintain security when employees work remotely

Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.

...

Read more

You might also be interested in

Adjusting to the customers needs

How to say no: 4 steps for handling service requests

One of the hardest things for service desk staff is saying no to requests. But it’s necessary. How can you say no and still leave your customer satisfied?

...

Read more
A traditional service catalogue

The benefits of knowledge management for your service desk

What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.

...

Read more

More than just a tool: how TOPdesk’s values are built into our solution

Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.

...

Read more