Clementine Jones

Copywriter

Clementine works at TOPdesk's International Marketing and Communications department as a Copywriter. Her specialisms include content marketing and brand storytelling. She likes providing service management professionals with actionable content, without the buzzwords. She dislikes unnecessary exclamation marks.

Illustration laptop remote working cyberattack

The cybersecurity risks of remote working

Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.

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5 ways to improve your employee experience for happier customers

Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.

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Regain control of your service desk with these 8 tips for working smarter

IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.

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5 stressful moments that anyone working in IT will recognize

Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will make anyone working in IT want to scream.

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More than just a tool: how TOPdesk’s values are built into our solution

Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.

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What a partnership with TOPdesk looks like

At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.

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Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022

Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.

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Finding the right ITSM vendor: 5 questions to ask when shortlisting solutions 

In this blog, we’ve compiled a list of 5 key questions to ask yourself when comparing ITSM providers, to help you find your perfect match.

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Why you should use ITIL as a framework – not a set of rules

ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.

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How much should an ITSM tool cost? 

What does an ITSM tool cost? Although this is a complicated question to answer, because there are so many factors to weigh up. Read the blog.

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Knowledge Management best practices

Stop reinventing the wheel with every call: use the collective knowledge of the service desk to solve calls with knowledge management best practices.

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