Clementine Jones

Copywriter

Clementine works at TOPdesk's International Marketing and Communications department as a copywriter. Her specialisms include content marketing and brand storytelling. She likes providing service management professionals with actionable content, without the buzzwords. She dislikes unnecessary exclamation marks.

What can chatbots do for your service desk?

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.

...

Read more

Tales from the service desk: 9 hilarious IT support requests

From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.

...

Read more
hands holding iPad error message

The 5 biggest security risks of BYOD

The rise of remote working means more and more people are opting to use their personal laptops, phones, and tablets for work. For employees, this means more freedom and flexibility. But for IT departments, BYOD (bring your own device) can easily turn into a cybersecurity nightmare.

...

Read more

6 ways to boost your organization’s IT security

Keeping breaches at bay is a major priority for IT departments. Here are our 6 top tips for strengthening your organization’s IT security. 

...

Read more

You might also be interested in

5 stressful moments that anyone working in IT will recognize

Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will make anyone working in IT want to scream.

...

Read more
ITSM trends of the year 2021

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

...

Read more

What is swarming? And how does it benefit your IT support?

What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.

...

Read more