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Doug Tedder

Enterprise Service Management

How to improve collaboration between departments
By Doug Tedder on October 8, 2020

What’s the difference between cooperation and collaboration? And why are some organizations so afraid of the latter? In his second guest blog, industry expert Doug Tedder answers all...

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Enterprise Service Management

Why ESM needs a single point of contact
By Doug Tedder on June 18, 2020

Why is having a single point of contact (SPOC) so important for Enterprise Service Management (ESM)? In his first guest blog, industry expert Doug Tedder explains the transformative...

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