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Elisette Daams

Service Management Consultant

Enterprise Service Management

6 steps from reactive to proactive Facilities Maintenance
By Elisette Daams on May 17, 2017

In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for...

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Enterprise Service Management

The simplest steps to improving your supplier relationships
By Elisette Daams on March 30, 2017

More and more service organizations are switching to a more management-focused role. This makes it increasingly important to get collaboration with suppliers on the right track...

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ITSM Processes

Outsourcing your IT support services
By Elisette Daams on August 25, 2016

More and more organizations are outsourcing their services. This is routine for facilities organizations, but may take some getting used to for IT organizations. However, they also have...

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