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Erik Pols

Global Marketing Director

Agile Service Management

ITSM Trends: How Bimodal IT helps your organization
By Erik Pols on December 6, 2018

Agile has been a standard way of collaborating within software development departments for years. Nowadays, Agile is used more and more in other departments as well, including the world...

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Enterprise Service Management

Hiring and motivating the right kind of IT-staff
By Erik Pols on March 14, 2017

Finding great staff and making sure they stay is one of the biggest challenges for any manager. However IT and service desk managers have two obstacles in particular around hiring and...

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