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Fijke Roelofsen

ITSM Processes

Halloween: 5 IT security nightmares to keep you up all night
By Fijke Roelofsen on October 31, 2019

It’s October again. It's time for Halloween, so it’s the season to be scared. It’s probably not a coincidence that October is also Cyber Security Awareness Month, because if there’s one...

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Service Culture

5 inspiring resources with great lessons on work culture
By Fijke Roelofsen on September 26, 2019

Summer’s over, the first day of school has come and gone. Your own school days might be over, but are you eager to learn something new this fall? Then what better time to read some...

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Enterprise Service Management

Better Service Management on a smaller budget
By Fijke Roelofsen on August 22, 2017

How do you invest in better services when you don’t have a lot of resources? Tim van Leeuwen, facilities department manager at NHTV, a University of applied sciences in the Breda, the...

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