Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?

What do you do when a knowledge item is deemed ‘not helpful’ by your customers? Find out what we do over at TOPdesk.

The image of your IT department might not always be positive. Colleagues will mostly contact you when they have a problem. You’ll need transparency, recognizability and procedures to improve this image. In this blog we give you 5 ways how to improve IT department image.