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Frits Koot
HR Advisor and Talent Lead
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
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Improve your Knowledge Base using negative feedback
What do you do when a knowledge item is deemed ‘not helpful’ by your customers? Find out what we do over at TOPdesk.
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5 ways to improve your IT department’s image
The image of your IT department might not always be positive. Colleagues will mostly contact you when they have a problem. You’ll need transparency, recognizability and procedures to improve this image. In this blog we give you 5 ways how to improve IT department image.
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Time for the things that truly matter
Read the stories of 3 IT departments who reduced their workload with TOPdesk's ITSM tool. Now they have time for things that truly matter.
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Why ESM is key in improving your citizen support
Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.
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5 ITIL incident management best practices
How can your IT service desk create even more value? Stephen Mann shares five ITIL incident management best practices that’ll improve your IT service desk.
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