Frits Koot

HR Advisor and Talent Lead

As HR Advisor and Talent Lead at the TOPdesk headquarters in Delft, Frits is in the business of helping people. He focuses on creating an open and honest feedback culture in which people help each other grow. Frits practices common sense and stimulates the teams and individuals he coaches to do the same.

Merging service desks

The major factor that makes a good service desk employee

Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?

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Employees working through the best practices

Improve your Knowledge Base using negative feedback

What do you do when a knowledge item is deemed ‘not helpful’ by your customers? Find out what we do over at TOPdesk.

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Creating customer satisfaction

5 ways to improve your IT department’s image

The image of your IT department might not always be positive. Colleagues will mostly contact you when they have a problem. You’ll need transparency, recognizability and procedures to improve this image. In this blog we give you 5 ways how to improve IT department image.

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ITSM trends of the year 2021

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

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In at the deep end with MSP's

How to simplify your change management process

Change management processes can be overly complicated at times. Find out how to simplify your change management process and make it easier for everyone.

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Service desk KPIs: the low-down

Setting targets for your department. Easier said than done. Where do you start? Service desk KPIs are the answer. Find out the lowdown on KPIs here.

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