Frits Koot

HR Advisor and Talent Lead

As HR Advisor and Talent Lead at the TOPdesk headquarters in Delft, Frits is in the business of helping people. He focuses on creating an open and honest feedback culture in which people help each other grow. Frits practices common sense and stimulates the teams and individuals he coaches to do the same.

Merging service desks

The major factor that makes a good service desk employee

Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?

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Employees working through the best practices

Improve your Knowledge Base using negative feedback

What do you do when a knowledge item is deemed ‘not helpful’ by your customers? Find out what we do over at TOPdesk.

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Creating customer satisfaction

5 ways to improve your IT department’s image

The image of your IT department might not always be positive. Colleagues will mostly contact you when they have a problem. You’ll need transparency, recognizability and procedures to improve this image. In this blog we give you 5 ways how to improve IT department image.

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itsm solutions

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Read the stories of 3 IT departments who reduced their workload with TOPdesk's ITSM tool. Now they have time for things that truly matter.

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Why ESM is key in improving your citizen support

Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.

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ITIL incident management best practices

5 ITIL incident management best practices

How can your IT service desk create even more value? Stephen Mann shares five ITIL incident management best practices that’ll improve your IT service desk.

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