Frits Koot
HR Advisor and Talent Lead
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
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Improve your Knowledge Base using negative feedback
What do you do when a knowledge item is deemed ‘not helpful’ by your customers? Find out what we do over at TOPdesk.
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5 ways to improve your IT department’s image
The image of your IT department might not always be positive. Colleagues will mostly contact you when they have a problem. You’ll need transparency, recognizability and procedures to improve this image. In this blog we give you 5 ways how to improve IT department image.
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Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
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How to simplify your change management process
Change management processes can be overly complicated at times. Find out how to simplify your change management process and make it easier for everyone.
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Service desk KPIs: the low-down
Setting targets for your department. Easier said than done. Where do you start? Service desk KPIs are the answer. Find out the lowdown on KPIs here.
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