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Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
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What do you do when a knowledge item is deemed ‘not helpful’ by your customers? Find out what we do over at TOPdesk.
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The image of your IT department might not always be positive. Colleagues will mostly contact you when they have a problem. You’ll need transparency, recognizability and procedures to improve this image. In this blog we give you 5 ways how to improve IT department image.
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