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Gerard Bakker

Scrum Master

Agile Service Management

Want an agile service desk? Forget about Scrum, start using Kanban
By Gerard Bakker on January 31, 2019

When you think of agile working methods, Scrum is one that quickly comes to mind. But while Scrum works great for implementing changes and projects, it has a far from perfect success...

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Agile Service Management

Scrum and agile: what's the difference and how do they work with ITSM?
By Gerard Bakker on February 7, 2018

Scrum and agile are hot topics discussed across the internet, in the elevator, or while waiting in line at the coffee machine. But how does it all work? And how can you apply scrum to...

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