
How to say no: 4 steps for handling service requests
One of the hardest things for service desk staff is saying no to requests. But it’s necessary. How can you say no and still leave your customer satisfied?
...
Read more
One CX hack your service desk should steal from your sales team
How to improve your Customer Experience without increasing your budget? Here’s one idea you can steal from your sales team.
...
Read more
4 tips for a successful digital service catalogue
How do you apply the Agile principle of ‘working software over comprehensive documentation’ to improve your service catalogue? Here are 4 tips for creating a successful digital service catalogue.
...
Read more
How a service catalogue helps you increase customer satisfaction
According to the Agile Manifesto, customer collaboration goes beyond contract negotiation. You can use this principle to professionalize your service catalogue. But how do you go about increasing customer satisfaction through your service catalogue?
...
Read more
An agile approach to your service catalogue
Your service catalogue only has value for your organization when it’s up to date. But how do you ensure that your team actually makes time to regular update the service catalogue? My advice: an agile service catalogue.
...
Read more
Using a baseline measurement to achieve service excellence
Are you planning an improvement project within your organization? Consider performing a baseline measurement first. You’ll increase the chance of success.
...
Read more
Do you want real feedback? Start looking for angry customers
So, you want to use feedback to improve your service department. But where do you start? Gökhan Tuna, customer feedback expert at TOPdesk, has got a tip for you. It sounds counter-intuitive, but you get more out of the feedback you receive if you focus on the negative.
...
Read more
Best Practice Service Management: A step by step guide
The step by step guide to implementing Best Practice Service Management. Read about the 5 steps to simplify your processes and improve your services.
...
Read more
What is Best Practice Service Management?
Best Practice Service Management is an alternative to ITIL. Simplify your work and your processes, focusing on what your customer really needs.
...
Read moreYou might also be interested in

The benefits of knowledge management for your service desk
What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.
...
Read more
Time for the things that truly matter
Read the stories of 3 IT departments who reduced their workload with TOPdesk's ITSM tool. Now they have time for things that truly matter.
...
Read more
Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
...
Read more