One of the hardest things for service desk staff is saying no to requests. But it’s necessary. How can you say no and still leave your customer satisfied?

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How to improve your Customer Experience without increasing your budget? Here’s one idea you can steal from your sales team.

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How do you apply the Agile principle of ‘working software over comprehensive documentation’ to improve your service catalogue? Here are 4 tips for creating a successful digital service catalogue.

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According to the Agile Manifesto, customer collaboration goes beyond contract negotiation. You can use this principle to professionalize your service catalogue. But how do you go about increasing customer satisfaction through your service catalogue?

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Your service catalogue only has value for your organization when it’s up to date. But how do you ensure that your team actually makes time to regular update the service catalogue? My advice: an agile service catalogue.

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Are you planning an improvement project within your organization? Consider performing a baseline measurement first. You’ll increase the chance of success.

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So, you want to use feedback to improve your service department. But where do you start? Gökhan Tuna, customer feedback expert at TOPdesk, has got a tip for you. It sounds counter-intuitive, but you get more out of the feedback you receive if you focus on the negative.

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The step by step guide to implementing Best Practice Service Management. Read about the 5 steps to simplify your processes and improve your services.

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Best Practice Service Management is an alternative to ITIL. Simplify your work and your processes, focusing on what your customer really needs.

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