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Guilherme Bueno Silva
Business Process Manager
May 4, 2017
Setting up better Service Desk KPIs
Setting up metrics is not always as simple as creating a number you want to reach. You need to set KPIs that you need to shoot for.
April 4, 2017
5 steps to building a help desk knowledge base
Improving service delivery is a commendable goal, but few of us have the time to sit down and consider the benefits of well-constructed, knowledge base.
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