<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Picture of Gunnar Oldenhof
Articles By

Gunnar Oldenhof

Service Management Consultant

Enterprise Service Management

A look at the service desk of the future
By Gunnar Oldenhof on July 2, 2020

Inspired by the Mars rover mission that’s supposed to launch on 20 July 2020, we started thinking about the frontiers of the service desk. Will the service desk as we know it still exist...

Continue Reading

Enterprise Service Management

Launching Enterprise Service Management in your organization
By Gunnar Oldenhof on June 4, 2020

You’ve probably heard of the many benefits of Enterprise Service Management (ESM) before. But how do you launch ESM in your organization? Use one of our three routes to travel to planet...

Continue Reading

Enterprise Service Management

The value of Enterprise Service Management for your organization
By Gunnar Oldenhof on May 14, 2020

Enterprise Service Management: it’s a huge buzzword in the service management community. Thinking about hopping on the ESM bandwagon yourself? First, you have to find out what the value...

Continue Reading

Enterprise Service Management

What is SIAM: Service Integration and Management?
By Gunnar Oldenhof on December 12, 2019

IT organizations are outsourcing increasingly more services. This raises the question: how do you keep your service quality high when you’re working internal and external service...

Continue Reading

ITSM Processes

ITSM-trends: VeriSM, one model to rule them all?
By Gunnar Oldenhof on May 2, 2019

Trends come and go in service management, technology, processes and frameworks. For every trend, the question is: how will it help you? Does the latest trend really help you improve your...

Continue Reading