February 10, 2022
A look at the service desk of the future
The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.
June 24, 2020
Launching Enterprise Service Management in your organization
How do you launch Enterprise Service Management in your organization? Reap the benefits of working together with one of our three routes to planet ESM.
May 14, 2020
What is ESM, and what is its value for your organization?
ESM, or Enterprise Service Management, means working together with service departments such as IT, Facilities, or HR. Read how it benefits organizations.
December 12, 2019
What is SIAM: Service Integration and Management?
Now that IT organizations are outsourcing more services, SIAM is becoming more and more relevant. But what exactly is SIAM? And does it really help?
May 2, 2019
ITSM trends: VeriSM, one model to rule them all?
What is VeriSM? How do you apply VeriSM in service management? Trends come and go. For every trend, the question is: how will it help your service desk? Service management expert Gunnar Oldenhof explains VeriSM.
April 18, 2017
Simple steps towards sharing processes
Isn’t it better to search for a shared procedure derived from the overarching agreement between the departments: supplying services to the same customers?
April 13, 2017
5 ways to improve interdepartmental collaboration
Shared Service Management is a great development in interdepartmental collaboration between supporting departments. This is how to start sharing services.
December 16, 2016
How to implement a Shared Services Center
To meet the demands of the future, supporting departments need to combine their strengths. This is how to implement a shared services center.
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May 12, 2022
More than just a tool: how TOPdesk’s values are built into our solution
Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.