The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

How do you launch Enterprise Service Management in your organization? Reap the benefits of working together with one of our three routes to planet ESM.

ESM, or Enterprise Service Management, means working together with service departments such as IT, Facilities, or HR. Read how it benefits organizations.

Now that IT organizations are outsourcing more services, SIAM is becoming more and more relevant. But what exactly is SIAM? And does it really help?

What is VeriSM? How do you apply VeriSM in service management? Trends come and go. For every trend, the question is: how will it help your service desk? Service management expert Gunnar Oldenhof explains VeriSM.

Isn’t it better to search for a shared procedure derived from the overarching agreement between the departments: supplying services to the same customers?

Shared Service Management is a great development in interdepartmental collaboration between supporting departments. This is how to start sharing services.

To meet the demands of the future, supporting departments need to combine their strengths. This is how to implement a shared services center.