February 10, 2022
A look at the service desk of the future
The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.
June 24, 2020
Launching Enterprise Service Management in your organization
How do you launch Enterprise Service Management in your organization? Reap the benefits of working together with one of our three routes to planet ESM.
May 14, 2020
What is ESM, and what is its value for your organization?
ESM, or Enterprise Service Management, means working together with service departments such as IT, Facilities, or HR. Read how it benefits organizations.
December 12, 2019
What is SIAM: Service Integration and Management?
Now that IT organizations are outsourcing more services, SIAM is becoming more and more relevant. But what exactly is SIAM? And does it really help?
May 2, 2019
ITSM trends: VeriSM, one model to rule them all?
What is VeriSM? How do you apply VeriSM in service management? Trends come and go. For every trend, the question is: how will it help your service desk? Service management expert Gunnar Oldenhof explains VeriSM.
April 18, 2017
Simple steps towards sharing processes
Isn’t it better to search for a shared procedure derived from the overarching agreement between the departments: supplying services to the same customers?
April 13, 2017
5 ways to improve interdepartmental collaboration
Shared Service Management is a great development in interdepartmental collaboration between supporting departments. This is how to start sharing services.
December 16, 2016
How to implement a Shared Services Center
To meet the demands of the future, supporting departments need to combine their strengths. This is how to implement a shared services center.
You might also be interested in
July 19, 2022
Why people will never be replaced by machines
Artificial intelligence is a hot topic. But at TOPdesk, we believe people will never be replaced by machines. Find out why.
November 12, 2021
The 3 biggest advantages of modern ITSM tools for your service desk
Discover the 3 biggest advantages of modern ITSM solution for your IT service desk. ITSM tools improve efficiency and empower…
December 3, 2020
ITAM vs ITSM – how they differ and complement each other
Industry expert Stephen Mann dives into ITAM vs ITSM. What exactly is IT Asset Management (ITAM) and how does it relate to ITSM?