The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

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How do you launch Enterprise Service Management in your organization? Reap the benefits of working together with one of our three routes to planet ESM.

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ESM, or Enterprise Service Management, means working together with service departments such as IT, Facilities, or HR. Read how it benefits organizations.

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Now that IT organizations are outsourcing more services, SIAM is becoming more and more relevant. But what exactly is SIAM? And does it really help?

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What is VeriSM? How do you apply VeriSM in service management? Trends come and go. For every trend, the question is: how will it help your service desk? Service management expert Gunnar Oldenhof explains VeriSM.

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Isn’t it better to search for a shared procedure derived from the overarching agreement between the departments: supplying services to the same customers?

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Shared Service Management is a great development in interdepartmental collaboration between supporting departments. This is how to start sharing services.

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To meet the demands of the future, supporting departments need to combine their strengths. This is how to implement a shared services center.

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