Chances are your IT support currently resolves its tickets based on the traditional three-tiered support model. But swarming might suit your organization better. What is swarming...
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Chances are your IT support currently resolves its tickets based on the traditional three-tiered support model. But swarming might suit your organization better. What is swarming...
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You’ve heard of DevOps. You know it means that development and IT operations will work together more. The goal is to make better products for customers faster, and to be more aligned...
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It’s an important subject for many organizations: the GDPR. From 25 May 2018 on, this legislation comes into force for the entire European Union and organizations must meet the new...
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Recently I’ve explained how we are adopting the concepts of continuous deployment at TOPdesk. We do this to be able to deliver new solutions faster and at the same time lower the impact...
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Dating back to the years that software was shipped on CDs, many companies still deliver updates in a yearly or half-yearly release cycles. In a rapidly changing world, we want to be able...
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