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Jeroen Boks
TOPdesk Chief Information Officer
February 24, 2022
What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
November 21, 2019
ITSM & DevOps: friends or foes?
ITSM & DevOps: Friends or foes? Spoiler: It’s friends. Pacing is the challenge, communication is the key.
September 28, 2017
Is your Service Desk GDPR-ready?
Is your organization ready for the General Data Protection Regulations (GDPR) that comes into force in 2018? Read 6 tips to prepare yourself!
August 2, 2016
Eight Reasons for Continuous Deployment
The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.
July 28, 2016
Producing Frequent High Quality Updates
We currently update the SaaS environments weekly. This means that the software that is developed now, is live in your SaaS TOPdesk environment a week later!
July 26, 2016
TOPdesk’s Four Flavors of Continuous Deployment
In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.
July 20, 2016
From Compact Disk to Continuous Deployment
Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.
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July 16, 2020
Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
January 27, 2022
Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022
Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.
February 20, 2020
10 methods of obtaining customer feedback
Want to know how your customers really feel about your services? Ask them! Use these 10 methods of obtaining customer feedback to find out.