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Jeroen Boks
TOPdesk Chief Information Officer
February 24, 2022
What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
November 21, 2019
ITSM & DevOps: friends or foes?
ITSM & DevOps: Friends or foes? Spoiler: It’s friends. Pacing is the challenge, communication is the key.
September 28, 2017
Is your Service Desk GDPR-ready?
Is your organization ready for the General Data Protection Regulations (GDPR) that comes into force in 2018? Read 6 tips to prepare yourself!
August 2, 2016
Eight Reasons for Continuous Deployment
The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.
July 28, 2016
Producing Frequent High Quality Updates
We currently update the SaaS environments weekly. This means that the software that is developed now, is live in your SaaS TOPdesk environment a week later!
July 26, 2016
TOPdesk’s Four Flavors of Continuous Deployment
In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.
July 20, 2016
From Compact Disk to Continuous Deployment
Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.
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April 9, 2020
Defining and mapping customer journey touch points
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November 14, 2019
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
October 8, 2020
How to improve collaboration between departments
Industry expert Doug Tedder explains how to improve collaboration between departments and takes away the main barriers.