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    Jeroen Boks

    TOPdesk Chief Information Officer

    Jeroen has over 20 years of experience in IT and Customer Support, mostly in management roles. Currently, he is TOPdesk’s CIO. Jeroen frequently writes and speaks publicly about topics such as DevOps, continuous deployment, and swarming. His main interest: where tech meets service delivery.

    ITSM

    What is swarming? And how does it benefit your IT support?

    What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.

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    By on June 11, 2020
    ITSM

    ITSM & DevOps: friends or foes?

    ITSM & DevOps: Friends or foes? Spoiler: It’s friends. Pacing is the challenge, communication is the key.

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    By on November 21, 2019
    Enterprise Service Management
    GDPR rules email

    Is your Service Desk GDPR-ready?

    Is your organization ready for the General Data Protection Regulations (GDPR) that comes into force in 2018? Read 6 tips to prepare yourself!

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    By on September 28, 2017
    Service Automation
    Change management process

    Eight Reasons for Continuous Deployment

    The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.

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    By on August 2, 2016
    ITSM
    Rethinking the ITSM design process

    Producing Frequent High Quality Updates

    We currently update the SaaS environments weekly. This means that the software that is developed now, is live in your SaaS TOPdesk environment a week later!

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    By on July 28, 2016
    Service Automation
    Generating Service Desk Reports

    TOPdesk’s Four Flavors of Continuous Deployment

    In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.

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    By on July 26, 2016
    Service Automation
    Quick way of keeping software up to date

    From Compact Disk to Continuous Deployment

    Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.

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    By on July 20, 2016

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    Service Culture

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    By on November 28, 2019
    Enterprise Service Management

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    Customer Journey

    An example of a simple customer journey map

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