May 16, 2018
4 steps to boosting Self-Service uptake
One of my recent consultancy projects was working with London School of Hygiene & Tropical Medicine (LSHTM), increasing Self-Service portal uptake. And did we!? Within the first three months, Self-Service went from 3% to 40%, and recently to 70%! How did we do it?
May 11, 2018
What does customer experience mean to the service desk?
There’s a focus shift in Service Management from numbers to experience. We see this in the growing focus on XLAs and CX and other cool acronyms. It’s all about improvements in Service Delivery. What does this imply for you? What can you do to get up to speed fast to improve the customer experience?
November 15, 2017
Building a good Self Service Portal in 5 steps
Making the most of self service will save you work. But you need to design the self service portal for your customers – not for yourself. Read our 5 tips.
January 17, 2017
Making your IT Service Catalogue customer centric
Most IT-departments use a service catalog – few optimize it for their audience: the end user. Both department and user will benefit from more customer focus.
You might also be interested in
May 12, 2022
More than just a tool: how TOPdesk’s values are built into our solution
Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.
July 5, 2022
The cybersecurity risks of remote working
Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.
June 23, 2022
Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.