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The fast track to service excellence

The fast track to service excellence

The fast track to service excellence

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Joost Wapenaar

Technical product consultant at TOPdesk and one of the first people to initiate the implementation of KCS at TOPdesk

Knowledge Management

Practicing what we preach - how we implemented Shift Left
By Joost Wapenaar on January 26, 2017

  Shift left is a bit of our mantra at TOPdesk, so why would we not follow our own advice and share knowledge as much as possible? Our own support department here receives around 5,000...

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