Back
Joost Wapenaar
Consultant and Project Manager
March 18, 2021
The benefits of knowledge management for your service desk
What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.
July 11, 2019
How to implement KCS in 6 steps: Training & Coaching
Got your KCS system set up? KCS is more than just a process. Get your teams ready to make KCS successful in your organization. Preparation is everything.
June 27, 2019
How to implement KCS in 6 steps – and get measurable results
How to get Knowledge Management right? Based on years of experience, my team and I have made a 6-step plan for successfully implementing KCS.
April 19, 2018
5 Vital Knowledge Base KPIs for better Self-Service
Knowledge management is a never-ending process; continuous development in your organisation means the knowledge base must be constantly updated with new information. It’s important to regularly measure the health of your knowledge base. How do you do this?
January 26, 2017
Practicing what we preach – how we implemented Shift Left
We are all about Shifting Left so why would be not also implement it ourselves? Read how we implemented Knowledge Centered Service and tips and tricks we learned.
You might also be interested in
May 25, 2022
Regain control of your service desk with these 8 tips for working smarter
IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.
August 25, 2022
The 5 biggest security risks of BYOD
The rise of remote working means more and more people are opting to use their personal laptops, phones, and tablets for work. For employees, this means more freedom and flexibility. But for IT departments, BYOD (bring your own device) can easily turn into a cybersecurity nightmare.
May 26, 2022
What is agile? Answers to 4 frequently asked questions
Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.