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Joost Wapenaar
Consultant and Project Manager
March 18, 2021
The benefits of knowledge management for your service desk
What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.
July 11, 2019
How to implement KCS in 6 steps: Training & Coaching
Got your KCS system set up? KCS is more than just a process. Get your teams ready to make KCS successful in your organization. Preparation is everything.
June 27, 2019
How to implement KCS in 6 steps – and get measurable results
How to get Knowledge Management right? Based on years of experience, my team and I have made a 6-step plan for successfully implementing KCS.
April 19, 2018
5 Vital Knowledge Base KPIs for better Self-Service
Knowledge management is a never-ending process; continuous development in your organisation means the knowledge base must be constantly updated with new information. It’s important to regularly measure the health of your knowledge base. How do you do this?
January 26, 2017
Practicing what we preach – how we implemented Shift Left
We are all about Shifting Left so why would be not also implement it ourselves? Read how we implemented Knowledge Centered Service and tips and tricks we learned.
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How to take a Lean approach to service management
Lean is a great solution for IT departments looking to reduce unnecessary work. But how does a Lean service management approach work in practice? Read this blog to find out.
March 31, 2023
What is Best Practice Service Management?
Best Practice Service Management simplifies IT processes, allowing you to focus on delivering services that meet customer needs.