Jordi Recasens

Technical Integration Consultant

Jordi works as a Technical Integration Consultant at TOPdesk. Jordi's specialties are Change Management, IT Service Management, the intelligent of processes and the focus on the human factor in all of the above.

The value of shared services: the Google effect

Customers become more demanding of services supplied by HR, FM and IT departments. The Google Effect teaches us a lesson in the value of shared services.

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