Jordi Recasens, author at TOPdesk Blog

Jordi Recasens

Technical Integration Consultant

Jordi works as a Technical Integration Consultant at TOPdesk. Jordi's specialties are Change Management, IT Service Management, the intelligent of processes and the focus on the human factor in all of the above.

Metrics and KPIs

June 29, 2017

3 ways to generate Service Desk reports you will actually use

Shared Services

January 12, 2017

The value of shared services: the Google effect

Customers become more demanding of services supplied by HR, FM and IT departments. The Google Effect teaches us a lesson in the value of shared services.

Service Culture

January 27, 2022

Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022

Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.

Service Culture

September 6, 2022

Tales from the service desk: 9 hilarious IT support requests

From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.

Self-service

April 1, 2021

Digital self-service at your service desk

How can you successfully implement digital self-service at your service desk? Find out what you should – and shouldn’t – be doing.