
The value of shared services: the Google effect
Customers become more demanding of services supplied by HR, FM and IT departments. The Google Effect teaches us a lesson in the value of shared services.
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What the perfect shared services manager looks like
What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.
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How much should an ITSM tool cost?
What does an ITSM tool cost? Although this is a complicated question to answer, because there are so many factors to weigh up. Read the blog.
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Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
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