
Service Desk Bingo: How many squares can you cross off?
We’ve designed a Service Desk Bingo card that contains a number of common scenarios. How quickly can your team chalk up a full house?
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A shared services model – the next evolution of ESM
How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).
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How to maintain security when employees work remotely
Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.
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Agile ITSM and scrum: how do they work together?
Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?
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