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Leo Kranenburg

Copywriter at TOPdesk

Service Culture

7 life hacks for your service desk
By Leo Kranenburg on March 25, 2021

We know life at the service desk can get tricky at times. With so many incoming requests, it can make you feel like pulling your hair out.   IT professionals crave easy fixes and...

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Self Service

Using Cialdini’s 7 principles on your self service portal
By Leo Kranenburg on June 13, 2019

The number of visitors to your self service portal is a key element in measuring its success. Even the best-designed portal is a failure if customers don’t use it. So, how do you win...

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ITSM Processes

The impact of AI on your service desk
By Leo Kranenburg on May 29, 2019

Artificial Intelligence (AI) is increasingly making its presence known in the service industry. According to Gartner, half of all medium to large enterprises will utilize AI-powered...

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