We know life at the service desk can get tricky at times. With so many incoming requests, it can make you feel like pulling your hair out. IT professionals crave easy fixes and...
Continue ReadingWe know life at the service desk can get tricky at times. With so many incoming requests, it can make you feel like pulling your hair out. IT professionals crave easy fixes and...
Continue ReadingThe number of visitors to your self service portal is a key element in measuring its success. Even the best-designed portal is a failure if customers don’t use it. So, how do you win...
Continue ReadingArtificial Intelligence (AI) is increasingly making its presence known in the service industry. According to Gartner, half of all medium to large enterprises will utilize AI-powered...
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