Back
Ludo Bergkamp
Business Unit Director National Government
Omotenashi: 3 Japanese lessons for service desks
Omotenashi comes down to three core values: anticipate the customer needs, attention to detail and genuinely appreciate that the customer came to you. Try to incorporate each of the three core values of Omotenashi into the service delivery of your service desk.
...
Read more
Choosing Help Desk Software: 6 questions to help you out
Good help desk software will help streamline your day-to-day help desk operations. It often includes a ticketing system for your IT, FM or HR customers.
...
Read moreYou might also be interested in
Service desk KPIs: the low-down
Setting targets for your department. Easier said than done. Where do you start? Service desk KPIs are the answer. Find out the lowdown on KPIs here.
...
Read more
Find out where you stand with the TOPdesk Maturity Model
Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.
...
Read more
5 ITIL incident management best practices
How can your IT service desk create even more value? Stephen Mann shares five ITIL incident management best practices that’ll improve your IT service desk.
...
Read more