November 8, 2018
Omotenashi: 3 Japanese lessons for service desks
Omotenashi comes down to three core values: anticipate the customer needs, attention to detail and genuinely appreciate that the customer came to you. Try to incorporate each of the three core values of Omotenashi into the service delivery of your service desk.
June 14, 2018
Choosing Help Desk Software: 6 questions to help you out
Good help desk software will help streamline your day-to-day help desk operations. It often includes a ticketing system for your IT, FM or HR customers.
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