Luke Van Velthoven, author at TOPdesk Blog

Luke Van Velthoven

Technical Writer and Talent Lead

Luke started working at TOPdesk as a Technical Writer. Deep diving into the TOPdesk software, he got to know the TOPdesk service management tool from start to finish. He currently focuses on coaching TOPdesk employees in his role as Talent Lead. Luke has a background in journalism and is fascinated by tech-related topics.

Service Culture

November 28, 2019

Inspiration for the festive season? 7 original gift ideas!

Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!

ITSM

October 11, 2022

What is ITSM? Everything you need to know about IT service management

If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM mentioned a few times. But what does it mean? And how can ITSM benefit your organization? Here’s everything you need to know about ITSM.

Enterprise Service Management

June 25, 2020

How to manage panic at your service desk

What causes panic at your service desk? We share 4 scenarios that send your service desk’s panic levels through the roof – and look at possible solutions.

Tool Selection

November 25, 2021

Time for the things that truly matter

Read the stories of 3 IT departments who reduced their workload with TOPdesk's ITSM tool. Now they have time for things that truly matter.