Luke Van Velthoven

Technical Writer and Talent Lead

Luke started working at TOPdesk as a Technical Writer. Deep diving into the TOPdesk software, he got to know the TOPdesk service management tool from start to finish. He currently focuses on coaching TOPdesk employees in his role as Talent Lead. Luke has a background in journalism and is fascinated by tech-related topics.

Inspiration for the festive season? 7 original gift ideas!

Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!

...

Read more

You might also be interested in

More than just a tool: how TOPdesk’s values are built into our solution

Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.

...

Read more
service desk automation

The benefits of service desk automation

By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise to resolve complex calls.

...

Read more

An example of a simple customer journey map

Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!

...

Read more