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May 9, 2023
Everything you need to know about Action Sequences
Service automation can improve customer experience, decrease service desk calls, and reduce repetitive manual tasks. This blog dives into one of the simplest ways to start automating your services in TOPdesk – Action Sequences.
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May 12, 2022
More than just a tool: how TOPdesk’s values are built into our solution
Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.
September 6, 2022
Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
April 1, 2021
Digital self-service at your service desk
How can you successfully implement digital self-service at your service desk? Find out what you should – and shouldn’t – be doing.