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Naïma Lachhab

Service Culture

Say goodbye to service desk stress
By Naïma Lachhab on May 7, 2020

Life at your service desk can be hectic – your employees are always busy putting out fires, and service desk stress is real. With a few improvements, you can make your service desk...

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Customer Experience

Go green or go home: Earth Day projects for your service teams
By Naïma Lachhab on April 16, 2020

22 April is Earth Day! Over 193 countries  are organizing events in support of the earth. But did  you know your service teams can contribute  too?  We share 6 tips for Earth Day...

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Enterprise Service Management

Utrecht University: Enterprise Service Management case
By Naïma Lachhab on February 6, 2020

We’ve talked about the benefits of Enterprise Service Management (ESM) before. But what does it look like in real life? Utrecht University embarked on its very own ESM journey, with most...

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